February 28, 2020
All of our silk ribbons are hand-dyed; due to the nature of this process some slight color variation may occur from batch to batch. This is expected and adds to the charm and uniqueness of our silk ribbons.
Over time and use you may begin to notice wrinkles and or creases on your silk ribbons. This is normal and easily corrected by using a flat iron or hair straightener on medium heat. Simply pull the ribbon through the iron while maintaining a firm grip; be careful to not allow the iron to rest on a single area for longer than necessary. A traditional iron may also be used.
To create a beautiful, detailed, and soft edge we hand-fray each ribbon. This may result in some loose thread. These threads can easily be removed, without damaging the product, by gently pulling the thread down the length of the ribbon.
To clean your silk ribbon you can hand wash in cold water with a mild detergent. Rinse thoroughly, wring out the excess water, then air dry. Do not spot clean, this may result in undesired lightening of your ribbon. Wash your ribbon separate from other garments as the color dye has the potential to transfer.
Processing and Handling for in-stock items is approximately 2-5 days, during peak periods may take up to 7 days. Bulk orders are made-to-order and ship within 2-3 weeks*
All orders are shipped via USPS. A tracking number(s) will be sent to the email address provided once your items have shipped. You can also visit your account to view your order details, including the current status and tracking number(s).**
For orders outside the United States we ship via USPS First Class International or USPS Priority International (Your choice at checkout). Priority packages may receive a tracking number; provided once your package is shipped. Please note that tracking may not be available for all shipping destinations. An email will be sent to the address provided with order details, you can also visit your account to view your order details, including the current status and tracking number(s).**
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
International packages may take up to 3 weeks to be delivered. Unfortunately, we cannot guarantee delivery dates.
*Does not include the shipping time; most packages arrive within 3 business days.
**We are not responsible for lost, missing, or stolen packages that have a confirmed delivery.
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