Frequently Asked Questions

How can I remove the wrinkles from my silk ribbons?

Over time and use you may begin to notice wrinkles and or creases on your silk ribbons. This is normal and easily corrected by using a flat iron or hair straightener on medium heat. Simply pull the ribbon through the iron while maintaining a firm grip; be careful to not allow the iron to rest on a single area for longer than necessary. A traditional iron may also be used.

 

Can I clean my silk ribbons?

Yes, To clean your silk ribbon you can hand wash in cold water with a mild detergent. Rinse thoroughly, wring out the excess water, then air dry. Do not spot clean, this may result in undesired lightening of your ribbon. Wash your ribbon separate from other garments as the color dye has the potential to transfer.

 

There are loose threads on my ribbon, is this normal?

Yes. To create a beautiful, detailed, and soft edge we hand-fray each ribbon. This may result in some loose thread. These threads can easily be removed, without damaging the product, by gently pulling the thread down the length of the ribbon.

 

Are samples available?

Yes. You can purchase a 1″x  1 Yard sample of our silk ribbons directly from the product page.

 

Can I purchase in bulk or large quantities?

Yes, in fact we have made the whole process of ordering in bulk very easy. Where other providers may require you to fill out a form and submit a request for a quote, we provide you with an instant price based on the quantity you require. You can order as little as 15 yards to receive a bulk discount. Bulk orders are processed within 14-21 days.

 

Do you offer Refunds or In Store Credit?

If you are not satisfied with your purchase you can return your unused product within 14 days for a full refund, excluding shipping fees. Refunds are not available for bulk or custom orders. See our Return Policy for full details.

 

When will I receive my order?

Processing and Handling

Processing and Handling for in-stock items is approximately 5-7 days; 21-28 days for Custom and Bulk orders.*

 

United States Shipping

All orders are shipped via USPS. A tracking number(s) will be sent to the email address provided once your items have shipped. You can also visit your account to view your order details, including the current status and tracking number(s).**

 

International Shipping

For orders outside the United States we ship via USPS First Class International or USPS Priority International (Your choice at checkout). Priority packages may receive a tracking number; provided once your package is shipped. Please note that tracking may not be available for all shipping destinations. An email will be sent to the address provided with order details, you can also visit your account to view your order details, including the current status and tracking number(s).**

 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

 

International packages may take up to 3 weeks to be delivered. Unfortunately, we cannot guarantee delivery dates.

 

 

*Does not include the shipping time; most packages arrive within 3 business days.
**We are not responsible for lost, missing, or stolen packages that have a confirmed delivery.

 

My credit card isn’t processing, what should I do?

If you have sufficient funds in your account please contact your financial institution as they may have placed a hold on your account. Once this is resolved you can re-submit your order. If the issue still occurs verify that your billing information is current and accurate or provide another form of payment.

Currently, we are not accepting new orders. Please follow @illumesilks on Instagram or check back soon for more information.
Currently, we are not accepting new orders. Please check back on June 22.